How It Works
How WashDeskOps runs a laundry order from intake to payment
WashDeskOps is designed around the real workflow of a laundry business — not a generic SaaS template. Here is exactly how it works, step by step.
Book a demoSet up branches, services, prices, and staff
Create your branches, define your service catalog, set pricing per garment type, and configure staff roles with guided onboarding support.
- Add branches and their addresses
- Build your service list: Wash, Dry Clean, Press, Bag
- Set pricing per service and garment type
- Invite staff and assign branch-level roles
Create walk-in and pickup orders
When a customer walks in or calls for pickup, your front desk creates an order in under a minute. Each garment gets its own task list and the customer gets a reference number.
- Select customer or create a new profile
- Add garments and services per item
- Assign priority and expected completion date
- Customer reference number generated instantly
Track garments through production and QC
Each order flows through your workflow — Sort, Wash, Dry, Iron, QC, Pack. Staff mark tasks complete as they go. Managers see every order's exact status in real time.
- Per-garment task checklists
- Staff mark steps complete on their device
- Order status updates automatically
- QC checkpoint before collection or dispatch
Assign pickups and deliveries to drivers
For pickup and dropoff jobs, assign a driver with one tap. They get the customer address and job details. You track their status until the handoff is confirmed.
- Create pickup or dropoff jobs from any order
- Assign to available drivers
- GPS-coded customer addresses
- Real-time delivery status tracking
Generate invoices and record payments
When an order is ready, an invoice is auto-generated from the services rendered. Collect Cash, Mobile Money, Card, or Bank Transfer — all recorded against the invoice.
- Auto-generated invoices from order line items
- Cash, MoMo, Card, and Bank Transfer support
- Payment due dates and overdue flags
- Invoice printout or PDF export
Review branch, staff, and revenue performance
Your dashboard shows revenue trends, order volumes, and branch performance at a glance. Use the data to make decisions on staffing, pricing, and capacity.
- Revenue by branch and by period
- Order volume and completion rates
- Staff performance by task completion
- Customer lifetime value and retention signals
The full flow at a glance
FAQ
Common questions
Setup starts with guided onboarding, service catalog templates, and help configuring your first branch. Timelines depend on your pricing setup, number of branches, and whether you are moving data from another system.
The interface is designed for front desk and floor staff, and we provide onboarding walkthroughs plus role-based training materials to help teams get comfortable quickly.
Yes. WashDeskOps is fully responsive and works on any modern browser. Many operators use it on tablets at the counter and phones for delivery drivers.
Adding a branch takes a few minutes. You configure its services and pricing independently, invite staff, and it is immediately live. No downtime, no migration.
WashDeskOps is built with account access controls and role-based permissions so teams only see the parts of the workflow relevant to their role. We can walk you through current security practices during a demo.
Ready to bring your laundry operation under control?
See how WashDeskOps handles orders, garments, deliveries, payments, staff roles, and branch visibility in one guided walkthrough.