How It Works
From first order to full operation
WashDeskOps is designed around the real workflow of a laundry business — not a generic SaaS template. Here is exactly how it works, step by step.
See it live — book a demoSet up your operation
Create your branches, define your service catalog, set pricing per garment type, and configure staff roles. Most operators are live within a day.
- Add branches and their addresses
- Build your service list: Wash, Dry Clean, Press, Bag
- Set pricing per service and garment type
- Invite staff and assign branch-level roles
Take orders at the counter
When a customer walks in or calls for pickup, your front desk creates an order in under a minute. Each garment gets its own task list and the customer gets a reference number.
- Select customer or create a new profile
- Add garments and services per item
- Assign priority and expected completion date
- Customer reference number generated instantly
Garments move through tracked tasks
Each order flows through your workflow — Sort, Wash, Dry, Iron, QC, Pack. Staff mark tasks complete as they go. Managers see every order's exact status in real time.
- Per-garment task checklists
- Staff mark steps complete on their device
- Order status updates automatically
- QC checkpoint before collection or dispatch
Dispatch deliveries to drivers
For pickup and dropoff jobs, assign a driver with one tap. They get the customer address and job details. You track their status until the handoff is confirmed.
- Create pickup or dropoff jobs from any order
- Assign to available drivers
- GPS-coded customer addresses
- Real-time delivery status tracking
Invoice and collect payment
When an order is ready, an invoice is auto-generated from the services rendered. Collect Cash, Mobile Money, Card, or Bank Transfer — all recorded against the invoice.
- Auto-generated invoices from order line items
- Cash, MoMo, Card, and Bank Transfer support
- Payment due dates and overdue flags
- Invoice printout or PDF export
Review and grow
Your dashboard shows revenue trends, order volumes, and branch performance at a glance. Use the data to make decisions on staffing, pricing, and capacity.
- Revenue by branch and by period
- Order volume and completion rates
- Staff performance by task completion
- Customer lifetime value and retention signals
The full flow at a glance
FAQ
Common questions
Most operators configure their branches, services, and first staff accounts in under a day. We provide guided onboarding and pre-built service catalog templates for laundry and dry-cleaning.
The interface is designed for front desk and floor staff — not tech teams. Most staff are comfortable after a single walkthrough. We also provide short onboarding videos for each role.
Yes. WashDeskOps is fully responsive and works on any modern browser. Many operators use it on tablets at the counter and phones for delivery drivers.
Adding a branch takes a few minutes. You configure its services and pricing independently, invite staff, and it is immediately live. No downtime, no migration.
All data is encrypted in transit and at rest. We use role-based access control so staff only see what they need. Platform-level audit logs track every action.
Ready to run a smoother laundry operation?
See how WashDeskOps handles orders, delivery, billing, and branch operations in one live walkthrough.